What is CTI route point and CTI port?
CTI ports are like soft phones with extensions and CTI route points are like an Hunt group.
Normally this is used in IVR system. When the incoming call comes first it gets forwarded to the CTI route point which has an extension configured. That extension provides the IVR option to the user.
Based on the USer input the calls are forwarded to the CTI port which has the actual extension configured.
CTI ports are like soft phones with extensions and CTI route points are like an Hunt group.
Normally this is used in IVR system. When the incoming call comes first it gets forwarded to the CTI route point which has an extension configured. That extension provides the IVR option to the user.
Based on the USer input the calls are forwarded to the CTI port which has the actual extension configured.
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